Saturday, June 30, 2012
Restaurant Impossible/Business Impossible
In the TV series RESTAURANT IMPOSSIBLE, Chef Robert Irvine yells at the owner when diners have been waiting for 45 minutes and have still not been served. I'd like to yell, myself, when I e-mail some company as to why my order has not come in, and they fail to answer in 24 hours!
Several of my businesses have been built on fast response alone. (See SKIP COLLEGE: Go into business for yourself.)
If you are running a small business, don't make it a BUSINESS IMPOSSIBLE by failing to return phone calls fast, answering e-mails fast, and shipping fast.